Refund policy

Return & Refund Policy

Effective Date: July 23, 2026

At Bazaar Mart, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order if:

The item is damaged upon delivery.
You received the wrong product.
The product has a manufacturing defect.
The item is incomplete or missing parts.

To be eligible for a return:

The product must be unused and in its original condition.
All original packaging, tags, manuals, and accessories must be included.
Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

Products damaged due to customer misuse.
Items showing signs of use.
Clearance or final sale items.
Personal care or hygiene products once opened.
Gift cards and digital products (if applicable).

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

Refunds will be processed within 5–10 business days.
Refunds will be issued through the original payment method whenever possible.
Cash on Delivery (COD) orders may be refunded via bank transfer or another mutually agreed method.

Exchanges

We offer exchanges only for:

Damaged products
Defective items
Incorrect items delivered

If you require an exchange, please contact us within 7 days of receiving your order.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), Bazaar Mart will cover the return shipping costs.
If the return is for any other reason, the customer will be responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the order if it meets our return eligibility criteria.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the product and packaging for verification.